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    Popular Shopping Questions.

    Common questions about shipping, delivery and courier services

    Once payment has been received, your order will be processed and shipped within 24 hours.

    Same-day dispatch is available for orders placed before 13:00 p.m. Monday through Friday. Orders placed after 13:00 p.m. (Monday – Friday) will be dispatched on the next business day. Orders placed on weekends or public holidays will be dispatched on the next business day.

    Delivery times are calculated at checkout and should arrive at the provided address within 2-3 working days, depending on the shipping address.

    Delivery costs are excluded from the product prices and will be added to your final total. Delivery for orders less than R800, will cost R95.00 irrespective of how big the order is. 

    Free delivery is available for orders totaling R800 or more after any discounts are applied.

     

    If upon receiving your order, you are not pleased with your purchase, kindly email info@biolife.co.za within 14 days, explaining the reason for return and we will gladly refund or replace the product provided the item is in its original packaging.

    Payment can be made via either PayFast, EFT or Bank deposit.

    Payfast payments are instant and orders will be dispatched immediately. The EFT Payment method is a little slower because we’ll need to wait for your payment to reflect in our bank account before we can process your order. Orders will only be packed and dispatched once payment reflects in our bank account.